Frequently Asked Questions

Last updated: October 4, 2026

How do I confirm compatibility?

Check the charging source connector, vehicle inlet, AC or DC mode, voltage, phase, current, and vehicle limits. If uncertain, email clear connector photos and vehicle details to support@chargepapa.com before ordering.

Are wall-mounted chargers made to order?

Yes. ChargePapa wall-mounted chargers are manufactured or configured after order acceptance using the buyer's selected electrical, connector, cable, power, installation, or other individual specifications. They are not held as finished units in every offered configuration.

Can I return or exchange an item because I changed my mind?

ChargePapa does not offer voluntary change-of-mind returns or exchanges. Eligible non-custom purchases by EU and UK consumers may carry statutory 14-day rights. A lawful custom-made-goods exception applies to individually made or configured wall-mounted chargers.

What if my order is damaged, incorrect, faulty, or not as described?

Contact us promptly with the order number and photos. We will verify the issue and provide the remedy required by applicable law or our policy. We do not charge required return or replacement-delivery shipping for verified covered cases.

What warranty does ChargePapa provide?

ChargePapa provides a two-year global commercial warranty. We perform remote diagnosis first. If a covered equipment fault is confirmed, ChargePapa sends a complimentary replacement unit. Statutory consumer rights remain unaffected.

How long does shipping take?

Adapters normally need 4–7 business days for handling. Portable, home/wall-mounted, and DC chargers normally need 7–14 business days. International transit is normally 8–15 business days after dispatch.