ChargePapa Customer Support

Last updated: October 4, 2026

For order, compatibility, delivery, or after-sales help, email support@chargepapa.com. Include your order number, product name, and the outcome you need.

Before ordering

Send clear photos of the vehicle inlet and charging connector if you are unsure about compatibility. Confirm AC or DC charging mode, connector direction, voltage, phase, and current before purchase.

Damage, wrong items, and faults

For damage, a wrong shipment, a fault, or goods that do not match the description, send photos and a short explanation. Video may be requested where reasonably useful. Reporting visible transit damage within 48 hours helps with a carrier claim but does not remove applicable legal rights.

Two-year global warranty

Every ChargePapa product is covered by our two-year global commercial warranty. We diagnose remotely first. When a covered equipment fault is confirmed, ChargePapa sends a complimentary replacement unit. If a return is required, we provide instructions and cover the required shipping cost.

Returns and exchanges

We do not provide voluntary returns or exchanges for change of mind, wrong specification, or compatibility-selection errors. EU and UK consumers may have a 14-day statutory right for eligible non-custom goods. Custom-made wall-mounted chargers are excluded where the lawful custom-goods exception applies. See the full policy.