Política de reembolso

Returns, Cancellations & 2-Year Warranty

Last updated: October 4, 2026

This policy explains ChargePapa's voluntary returns policy, statutory cancellation rights, remedies for damaged or faulty goods, and our commercial warranty. Nothing in this policy limits any consumer right that cannot lawfully be excluded.

Change-of-mind returns and exchanges

Except where mandatory law gives you a cancellation or withdrawal right, ChargePapa does not offer voluntary returns or exchanges because you changed your mind, selected the wrong specification, or chose a product that is incompatible with your vehicle, charging source, electrical supply, or intended use.

Contact us immediately if you want to cancel. We may be able to stop an order before it is accepted or production begins, but we cannot guarantee cancellation. The former four-hour limit does not replace any statutory right described below.

EU and UK cancellation rights for eligible non-custom goods

If you are a consumer in the European Union or United Kingdom, you may have a statutory right to cancel an eligible distance purchase within 14 days after you, or a person you nominate, receives the goods. To exercise that right, send a clear statement to support@chargepapa.com before the period expires. You must then return the goods within 14 days after notifying us.

Unless ChargePapa failed to disclose this beforehand or applicable law requires otherwise, you are responsible for the direct cost of returning eligible non-custom goods. For bulky goods, contact us before ordering if you need a reasonable return-cost estimate. We refund the product price and the least expensive standard outbound delivery charge where required by law. We may deduct only lawful diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics, and functioning. Refund timing follows the applicable statutory rules.

Custom-made wall-mounted charging equipment

ChargePapa wall-mounted chargers are manufactured or configured after order acceptance using the buyer's selected electrical, connector, cable, power, installation, or other individual specifications; they are not held as finished, ready-made units in every offered configuration. Where the applicable custom-made-goods exception applies, the statutory change-of-mind cancellation or withdrawal right does not apply.

This exception does not remove remedies for goods that arrive damaged, are faulty, are incorrect, or do not conform to the contract or description.

Damaged, incorrect, faulty, or not-as-described goods

Contact support@chargepapa.com promptly with your order number and a clear description. Photos and, where reasonably available, a short video can help us diagnose the issue and support a carrier claim. Reporting transit damage within 48 hours is strongly encouraged, but that request does not remove rights that applicable law gives you.

After verification, ChargePapa will provide the remedy required by applicable law or this policy. We do not charge the customer return shipping or replacement-delivery cost for a verified wrong shipment, transit-damaged item, or covered product fault. Do not send goods back without return instructions.

Two-year global commercial warranty

ChargePapa provides a two-year global commercial warranty from delivery. We begin with remote diagnosis. If we confirm a covered equipment fault, ChargePapa will send a complimentary replacement unit. We may provide troubleshooting steps or request reasonable evidence first. If a return is required, we will provide return instructions and cover the required shipping cost.

The warranty does not cover misuse, unauthorised modification or repair, improper installation, accident, ordinary wear, external power or network conditions, or a compatibility or specification selection error. The commercial warranty is additional to, and does not restrict, non-excludable statutory remedies.

How to contact us

Email support@chargepapa.com with your order number, product, requested outcome, and supporting information. We will provide the applicable next steps and return address; do not return goods to a sender address without approval.