Política de envío
Global Shipping Policy
Factory Direct Logistics | Last Updated: 2026.5
1. Order Processing & Handling
Unlike generic retailers shipping off-the-shelf units, ChargePapa prioritizes safety above speed. Every unit undergoes inspection, preparation, and dispatch coordination before shipment. Handling time varies by product type due to differences in warehouse stock allocation, quality-control procedures, and dispatch preparation cycles.
Tier 1 — Adapters & Accessories
4–7 Business Days
Bench testing, thermal calibration, reinforced packaging, and cargo booking.
Tier 2 — Portable, Home & DC Chargers
7–14 Business Days
Additional warehouse allocation, product inspection, and dispatch preparation required before release.
- Operations: Monday – Friday. Orders placed on weekends or holidays will be processed the following business day. During high-volume periods (like Black Friday or New Year), handling and transit may take extra days.
- Force Majeure: Neither party shall be liable for delays resulting from natural disasters, strikes, customs holds, or logistical disruptions beyond reasonable control.
Estimated Total Delivery Time
| Product Type | Handling | Transit | Total Estimate |
|---|---|---|---|
| Adapters & Accessories | 4–7 days | 8–15 days | 12–22 business days |
| Portable EV Chargers | 7–14 days | 8–15 days | 15–29 business days |
| Home Charging Stations | 7–14 days | 8–15 days | 15–29 business days |
| DC Chargers (DC SVC-TG / DC EVC-ZG) | 7–14 days | 8–15 days | 15–29 business days |
2. Shipping Methods & Protection
We operate a Factory Direct model utilizing multi-modal transport (Air, Sea, and Land) to ensure global coverage.
- Standard Shipping: FREE (Worldwide).
- Included Insurance: All orders automatically include Global Shipping Protection against loss or damage in transit. ChargePapa handles all claims with the carrier on your behalf.
Remote Areas & Extended Delivery
Deliveries to remote regions, island destinations, low-frequency carrier zones, or special-route areas may require additional transit time beyond the standard estimate.
Depending on destination access and local logistics availability, shipments may be routed through a combination of air freight, sea freight, and land transport to complete final delivery safely and efficiently.
3. Tracking Information
You will receive an email with your tracking number once handling is complete. Estimated tracking activation time varies by product type:
- Adapters & Accessories: Tracking usually activates within 4–7 business days of order placement.
- Portable Chargers, Home Charging Stations & DC Chargers: Tracking may require 7–14 business days before becoming active.
Note: It may take 48–72 hours for the carrier to update the tracking status after you receive the number. If you see "Label Created" for a few days, this is normal as the package moves from our facility to the international logistics center.
4. Customs, Duties & Taxes
While we handle export paperwork, international orders may be subject to import duties and taxes determined by your local customs office. These fees are the responsibility of the customer.
*For most customers in the USA, EU, and Australia, we utilize shipping lines that handle pre-clearance to minimize delays.
5. Damages & Lost Packages
If your package is confirmed lost in transit (no movement for 30+ days), we will dispatch a replacement unit free of charge immediately under our Shipping Protection policy.
If your unit arrives damaged, please contact us within 48 hours of delivery with video proof.
Where is my order?
If you haven't received tracking info within the estimated handling window for your product type, please contact our logistics team.
✉ info@chargepapa.com