Delivery & Shipping Information

At Chargepapa, we specialize in advanced energy solutions, including solar panels, EV chargers, and charging stations, etc. Due to the nature of these products, delivery times differ from standard e-commerce items.

Processing & Lead Time

-All orders require confirmation before shipping ( we will send email to confirm the figures of products in your order before proceed next step, please make sure to reply / confirm the items and pre-delivery email confirmation is key).

-Once confirmed, products are scheduled for shipment departure and no cancellation in any terms.

-Shipment lead time only starts once your order is ready and passed examination at our-side after your pre-delivery email confirmation of the figures.

Estimated Delivery Time

-Standard Delivery Window: 20–30 working days (after pre-delivery email confirmation and shipment ready for departure).

-Please note that delivery times may vary depending on customs clearance, logistics partner schedules, and destination country regulations.

Important Notes

-Large items (e.g., solar panels, charging stations) may require additional handling time.

-Customers will receive a tracking number as soon as the shipment departs.

-For bulk orders or special requirements, our logistics team will coordinate directly with you to ensure safe and efficient delivery.

 

We really appreciated your trust and understanding in our products and service. Please don't hesitate to send us suggestions upon anything related. 

ChargePapa guide

How to choose your home EV charger

A quick guide from ChargePapa to help you pick the right wallbox or portable charger for your car, home power, and budget.

Start quick quiz Ask our team
Type 1 / Type 2 7.4 / 11 / 22 kW RFID / App / OCPP Load Management
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Step 1

1) Plug standard: Type 1 or Type 2?

Check your car’s inlet. North America & Japan usually use Type 1 (J1772). Most of Europe uses Type 2. If you own multiple cars, match the most common plug, or choose a socketed wallbox and add the right cable.

Step 2

1) Plug standard: Type 1 or Type 2?

Check your car’s inlet. North America & Japan usually use Type 1 (J1772). Most of Europe uses Type 2. If you own multiple cars, match the most common plug, or choose a socketed wallbox and add the right cable.

Step 3

1) Plug standard: Type 1 or Type 2?

Check your car’s inlet. North America & Japan usually use Type 1 (J1772). Most of Europe uses Type 2. If you own multiple cars, match the most common plug, or choose a socketed wallbox and add the right cable.

Step 4

1) Plug standard: Type 1 or Type 2?

Check your car’s inlet. North America & Japan usually use Type 1 (J1772). Most of Europe uses Type 2. If you own multiple cars, match the most common plug, or choose a socketed wallbox and add the right cable.

Step 5

1) Plug standard: Type 1 or Type 2?

Check your car’s inlet. North America & Japan usually use Type 1 (J1772). Most of Europe uses Type 2. If you own multiple cars, match the most common plug, or choose a socketed wallbox and add the right cable.

Step 6

1) Plug standard: Type 1 or Type 2?

Check your car’s inlet. North America & Japan usually use Type 1 (J1772). Most of Europe uses Type 2. If you own multiple cars, match the most common plug, or choose a socketed wallbox and add the right cable.

Quick picker

Answer three questions and jump to the right collection.

FAQ

Does my car support 22 kW AC?

Only some models support 22 kW AC. Many EVs are limited to 7.4 or 11 kW onboard. Check your car specs or ask ChargePapa.